Data Privacy, Protection & Cookie Policy

This data privacy, protection and cookie policy describes your privacy rights regarding Jiggle Global Servicess Limited (Jiggle) collection, use, storage, sharing and protection of your personal information. It applies to our mobile apps, website and all related sites, services and tools regardless of how you access or use them. This Data Privacy, Protection and Cookie Policy will help you understand how we use your information and what we do with it.

Our goal is to handle personal data provided to us in compliance with applicable data privacy and protection laws. If you do not agree with any term in this Privacy Policy please do not provide us with your personal information or use the Site. Personal Information refers to information relating to an identified person or information that can be used to identify you, (e.g. email address, bank details, name, telephone number). It may also include anonymous information that may be linked to you specifically, (e.g. IP address)

We respect the privacy of our online visitors and registered users as such we will take reasonable steps to protect your information.

To use our mobile app, website or any of our products or services, your consent is required for the use of your data as described in this Privacy Policy.

Company Overview

Jiggle offers an easy, fast and affordable way to make and receive payments anywhere, anytime. This Privacy Policy is intended to set certain standards across the operations of Jiggle Global Services Limited.

Updates, Modifications & Amendments

We may need to update, modify or amend our Privacy Policy as our technology evolves and as required by law. We reserve the right to make changes to this Privacy Policy from time to time and notify Users of material changes. The Privacy Policy will apply from the effective date provided on our website.

The Information We Collect

Personal Information

As part of our operations, Jiggle collects and processes certain types of information (such as name, telephone numbers, email address etc.) of individuals that makes them easily identifiable. These individuals include current, past and prospective employees, merchants, Users and other individuals whom Jiggle communicates or deals with, jointly and/or severally.

Jiggle is firmly committed to complying with applicable data protection laws, regulations, rules and principles to ensure security of Personal Information handled by the Company.

To gain full access to our mobile apps, website and services, you must register for a Jiggle account. When you register for an account, we collect Personal Information which you voluntarily provide to us.

We use your Personal Information to:

  • Fulfill your requests for certain products and Services

  • Respond to your inquiries about our Services

  • Analyze Site usage and improve the Services provided through the Sites

  • Alert you to software compatibility issues and to improve our web design and functionality.

  • Deliver to you any administrative notices or alerts and communications relevant to your use of the Services

  • Offer you other products, programs, or services that we believe may be of interest to you.

  • Perform market research, project planning, product development, troubleshooting problems, analysis of user behavior, marketing and promotions.

  • Detect and protect against errors, fraud, or other criminal activity.

  • Respond to your inquiries about our Services

  • Enforce our Terms of Service and as otherwise set forth in this Privacy Statement; and in connection with a merger or sale of
    substantially all of our assets, or a corporate reorganization

We may use your Device ID for security purposes. For example, we may use Device IDs to monitor suspicious activity. For example, if we detect that a single account on the app or website is being accessed from multiple devices, as determined by tracking the Device IDs that access an account, we may contact the user to ensure that such access has been authorized by the user.

Information about your Transactions

We collect personal information about your transactions with us and others.

Information From Third Parties

We work closely with third parties (including financial service providers, security agencies, etc). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

How We Disclose Personal Information

We will not, without your permission, sell, publish, or share your personal information to third parties for their marketing purposes. Jiggle may share your personal information with its affiliates and subsidiaries, to provide joint content, products, services, and for everyday business purposes. Our affiliates and subsidiaries will send you marketing communications only if you have requested their services. In connection with our Payment Service, we may share some of your personal information with third parties you are attempting to pay in order to process the transaction you have requested. We may share your personal information with third-party service providers to enable them to assist in fulfilling the requests you make or the transactions you conduct via the mobile app or website, including the operation of certain app functions and Services. Third parties acting on our behalf that are given access to your personal information are contractually obligated to abide by our privacy practices and are not allowed to use the information for any other purposes.

We reserve the right, in our sole discretion, to share or disclose your personal information with law enforcement, government officials, and other third parties: to respond to subpoenas, court orders, or legal process; in order to investigate, prevent, defend against, or take other action regarding violations of our Terms of Service, illegal activities, suspected fraud, or situations involving potential threats to the legal rights or physical safety of any person or the security of our network, mobile apps, websites or Services; respond to claims that any posting or other content violates the rights of third parties; in an emergency, to protect the health and safety of our platforms' users or the general public; or as otherwise required by any applicable law.

We may share your personal information with other third parties with your consent or instructions to do so.

We may share or make available anonymous or aggregate information that cannot be used to identify you with: third parties for their research, marketing, and promotional purposes and those third parties may publicly report the findings of their research or analysis; organizations that conduct research into consumer spending; and users of the Service for purposes of comparison of their personal financial situation relative to the broader community.

If our company or our assets are acquired by another company, or in the event of a merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties, information concerning your relationship with us, including, without limitation, personal information that you provide and other information concerning your relationship with us. Such third parties will assume responsibility for the personal information collected by us in connection with our business operations or through our platforms and Services and such third parties will assume the rights and obligations regarding such information as described in this Privacy Statement.

How we protect the information we collect

We take the security of your information seriously. We use technical and administrative security measures such as but not limited to firewalls, encryption techniques, and authentication procedures, among others, to maintain the security of your online session.

Changes to your personal information

You may access, review, and update much of the information you have submitted to us at any time via the mobile app or website. You may choose to close or request that we delete your account for the Service at any time. We will use commercially reasonable efforts to remove your information, although some information may be retained. For example, some information may be retained on a backup server or media, which is necessary to help ensure the continued availability of our Service. We retain your personal information as long as necessary to provide the services you have requested. Additionally, we may retain personal information to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, enforce our Terms of Use, and as permitted by applicable law.

Jiggle limits Personal Information collection and usage to data that is relevant, adequate, and absolutely necessary for carrying out the purpose for which the data is processed.

Jiggle will evaluate whether and to what extent the processing of Personal Information is necessary and where the purpose allows, anonymized data will be used.

Cookies

We use cookies to identify you as a User and make your user experience easier, customise our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our mobile apps and website. Cookies allow our servers to remember IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities.

Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit the site we can recognize who you are and provide certain content to you.

If your browser or browser add-on permits, you have the choice to disable cookies on our website, however this may impact your experience using our website.

Security

We have, and require our third-party service providers that receive Personal Information from us to have, a comprehensive written information security program that contains administrative, technical, and physical safeguards for our respective physical facilities and in our respective computer systems, databases, and communications networks that are reasonably designed to protect information contained within such systems from loss, misuse, or alteration. When your bank account information is transmitted via our Services, it will be protected by encryption technology, such as Secure Sockets Layer (SSL).

Your Rights

The law gives you certain rights in respect of the information we hold about you. Below is a highlight of some of those rights. It is not a complete, exhaustive statement of your rights in respect of your personal data:

  • You have a right to consent to this Privacy Policy and to withdraw your consent at any time.

  • You have a right to a copy of the personal data we hold about you, as well as the information about what we do with it,
    who we share it with and how long we hold it for. We may make a reasonable charge for additional copies of that data
    in the case of unfounded and excessive requests.

  • You have a right to freely transfer your data received from us to any other person.

  • You have the right to have the information we hold about you corrected, if it is factually inaccurate. You may contact us for this purpose.

  • In some circumstances, you have the right to the deletion of the information that we hold about you.

  • You have a right to freely transfer your data received from us to any other person.

  • You have a right to lodge a complaint about the handling of your personal information with the National Information Technology
    Development Agency (NITDA).

  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting
    your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such
    purposes.

  • NITDA’s website has a wealth of useful information in respect of your rights over your personal data.

Contact Us

If you have any questions, comments or concerns regarding these policies, please contact us at support@jiggle.ng