Data Privacy, Protection & Cookie Policy
This data privacy, protection and cookie policy describes your privacy rights regarding Jiggle Global Servicess Limited (Jiggle)
collection, use, storage, sharing and protection of your personal information. It applies to our mobile apps, website and all related sites,
services and tools regardless of how you access or use them.
This Data Privacy, Protection and Cookie Policy will help you understand how we use your information and what we do with it.
Our goal is to handle personal data provided to us in compliance with applicable data privacy and protection laws. If you do not agree with any term in this Privacy
Policy please do not provide us with your personal information or use the Site.
Personal Information refers to information relating to an identified person or information that can be used to identify you, (e.g. email address, bank details, name,
telephone number).
It may also include anonymous information that may be linked to you specifically, (e.g. IP address)
We respect the privacy of our online visitors and registered users as such we will take reasonable steps to protect your information.
To use our mobile app, website or any of our products or services, your consent is required for the use of your data as described in this Privacy Policy.
Jiggle offers an easy, fast and affordable way to make and receive payments anywhere, anytime.
This Privacy Policy is intended to set certain standards across the operations of Jiggle Global Services Limited.
Updates, Modifications & Amendments
We may need to update, modify or amend our Privacy Policy as our technology evolves and as required by law. We reserve the right to make changes to this Privacy Policy
from time to time
and notify Users of material changes. The Privacy Policy will apply from the effective date provided on our website.
The Information We Collect
As part of our operations, Jiggle collects and processes certain types of information (such as name, telephone numbers, email address etc.) of individuals that makes
them easily identifiable. These individuals include current, past and prospective employees,
merchants, Users and other individuals whom Jiggle communicates or deals with, jointly and/or severally.
Jiggle is firmly committed to complying with applicable data protection laws, regulations,
rules and principles to ensure security of Personal Information handled by the Company.
To gain full access to our mobile apps, website and services, you must register for a Jiggle account.
When you register for an account, we collect Personal Information which you voluntarily provide to us.
We use your Personal Information to:
Fulfill your requests for certain products and Services
Respond to your inquiries about our Services
Analyze Site usage and improve the Services provided through the Sites
Alert you to software compatibility issues and to improve our web design and functionality.
Deliver to you any administrative notices or alerts and communications relevant to your use of the Services
Offer you other products, programs, or services that we believe may be of interest to you.
Perform market research, project planning, product development, troubleshooting problems, analysis of user behavior, marketing and promotions.
Detect and protect against errors, fraud, or other criminal activity.
Respond to your inquiries about our Services
Enforce our Terms of Service and as otherwise set forth in this
Privacy Statement; and in connection with a merger or sale of
substantially all of our assets, or a corporate reorganization
We may use your Device ID for security purposes. For example, we may
use Device IDs to monitor suspicious activity. For example, if we detect that
a single account on the app or website is being accessed from multiple
devices, as determined by tracking the Device IDs that access an account,
we may contact the user to ensure that such access has been authorized
by the user.
Information about your Transactions
We collect personal information about your transactions with us and others.
Information From Third Parties
We work closely with third parties (including financial service providers,
security agencies, etc). We will notify you when we receive information
about you from them and the purposes for which we intend to use that
information.
How We Disclose Personal Information
We will not, without your permission, sell, publish, or share your personal
information to third parties for their marketing purposes. Jiggle may share
your personal information with its affiliates and subsidiaries, to provide joint
content, products, services, and for everyday business purposes. Our
affiliates and subsidiaries will send you marketing communications only if
you have requested their services. In connection with our Payment Service,
we may share some of your personal information with third parties you are
attempting to pay in order to process the transaction you have requested.
We may share your personal information with third-party service providers
to enable them to assist in fulfilling the requests you make or the
transactions you conduct via the mobile app or website, including the
operation of certain app functions and Services. Third parties acting on our
behalf that are given access to your personal information are contractually
obligated to abide by our privacy practices and are not allowed to use the
information for any other purposes.
We reserve the right, in our sole discretion, to share or disclose your
personal information with law enforcement, government officials, and other
third parties: to respond to subpoenas, court orders, or legal process; in
order to investigate, prevent, defend against, or take other action regarding
violations of our Terms of Service, illegal activities, suspected fraud, or
situations involving potential threats to the legal rights or physical safety of
any person or the security of our network, mobile apps, websites or
Services; respond to claims that any posting or other content violates the
rights of third parties; in an emergency, to protect the health and safety of
our platforms' users or the general public; or as otherwise required by any
applicable law.
We may share your personal information with other third parties with your
consent or instructions to do so.
We may share or make available anonymous or aggregate information that
cannot be used to identify you with: third parties for their research, marketing, and promotional purposes and
those third parties may publicly report the findings of their research or
analysis; organizations that conduct research into consumer spending; and
users of the Service for purposes of comparison of their personal financial
situation relative to the broader community.
If our company or our assets are acquired by another company, or in the
event of a merger, consolidation, change in control, transfer of substantial
assets, reorganization, or liquidation, we may transfer, sell, or assign to
third parties, information concerning your relationship with us, including,
without limitation, personal information that you provide and other
information concerning your relationship with us. Such third parties will
assume responsibility for the personal information collected by us in
connection with our business operations or through our platforms and
Services and such third parties will assume the rights and obligations
regarding such information as described in this Privacy Statement.
How we protect the information we collect
We take the security of your information seriously. We use technical and
administrative security measures such as but not limited to firewalls,
encryption techniques, and authentication procedures, among others, to
maintain the security of your online session.
Changes to your personal information
You may access, review, and update much of the information you have
submitted to us at any time via the mobile app or website. You may choose
to close or request that we delete your account for the Service at any time.
We will use commercially reasonable efforts to remove your information,
although some information may be retained. For example, some
information may be retained on a backup server or media, which is
necessary to help ensure the continued availability of our Service. We
retain your personal information as long as necessary to provide the
services you have requested. Additionally, we may retain personal
information to comply with the law, prevent fraud, resolve disputes,
troubleshoot problems, enforce our Terms of Use, and as permitted by
applicable law.
Jiggle limits Personal Information collection and usage to data that is
relevant, adequate, and absolutely necessary for carrying out the purpose
for which the data is processed.
Jiggle will evaluate whether and to what extent the processing of Personal
Information is necessary and where the purpose allows, anonymized data
will be used.
We use cookies to identify you as a User and make your user experience
easier, customise our services, content and advertising; help you ensure
that your account security is not compromised, mitigate risk and prevent
fraud; and to promote trust and safety on our mobile apps and website.
Cookies allow our servers to remember IP addresses, date and time of
visits, monitor web traffic and prevent fraudulent activities.
Our cookies never store personal or sensitive information; they simply hold
a unique random reference to you so that once you visit the site we can
recognize who you are and provide certain content to you.
If your browser or browser add-on permits, you have the choice to disable
cookies on our website, however this may impact your experience using
our website.
We have, and require our third-party service providers that receive
Personal Information from us to have, a comprehensive written information
security program that contains administrative, technical, and physical
safeguards for our respective physical facilities and in our respective
computer systems, databases, and communications networks that are
reasonably designed to protect information contained within such systems
from loss, misuse, or alteration. When your bank account information is
transmitted via our Services, it will be protected by encryption technology,
such as Secure Sockets Layer (SSL).
The law gives you certain rights in respect of the information we hold about
you. Below is a highlight of some of those rights. It is not a complete,
exhaustive statement of your rights in respect of your personal data:
You have a right to consent to this Privacy Policy and to withdraw
your consent at any time.
You have a right to a copy of the personal data we hold about you, as
well as the information about what we do with it,
who we share it with
and how long we hold it for. We may make a reasonable charge for
additional copies of that data
in the case of unfounded and excessive
requests.
You have a right to freely transfer your data received from us to any other person.
You have the right to have the information we hold about you
corrected, if it is factually inaccurate. You may contact us for this
purpose.
In some circumstances, you have the right to the deletion of the
information that we hold about you.
You have a right to freely transfer your data received from us to any other person.
You have a right to lodge a complaint about the handling of your
personal information with the National Information Technology
Development Agency (NITDA).
You have the right to ask us not to process your personal data for
marketing purposes. We will usually inform you (before collecting
your data) if we intend to use your data for such purposes or if we
intend to disclose your information to any third party for such
purposes.
NITDA’s website has a wealth of useful information in respect of your
rights over your personal data.
If you have any questions, comments or concerns regarding these policies,
please contact us at support@jiggle.ng