Our service lets you receive payments from your customers.
Jiggle is a payment option that allows you to receive payment from
customers for goods and services. We are not a bank and do not offer
banking services. Our Payment Services allow you to accept payments
through our mobile app.
Your Authorization for Settlement of Proceeds and for Jiggle to Recover Funds
You authorize us to act as your agent for payment processing, which
includes receiving, holding and disbursing funds for you. You also
authorize us to recover funds from you when needed.
In connection with the Payment Services, you authorize us to act as your
agent for the purposes of receiving, holding and disbursing funds on
your behalf. Your authorization permits us to generate a paper draft or
an electronic funds transfer to settle the proceeds of each electronic
transaction or QR payment. Your authorizations will remain in full force
and effect until the later of closure or termination of your Jiggle Account,
or the disbursement of all funds held on your behalf. Our receipt of
transaction funds satisfies your customer’s obligations to make payment
to you. We will remit to you funds actually received by us on your behalf,
less amounts owed to us.
We can’t process payments for certain types of businesses or business
activity, because of limitations from government regulations, payment
gateway, card brands, our bank partners or the law. A few types we
won’t support for other business reasons.
You may not use the Payment Services for the following businesses or
any illegal activity or goods
paraphernalia that may be used for illegal activity
unauthorized multi-level marketing businesses,
firearms, firearm parts or hardware, and ammunition; or
weapons and other devices designed to cause physical injury
internet/mail order/telephone order of age restricted products (e.g., tobacco),
hate or harmful products and every other business practice considered illegal by law.
We charge Merchants only 0.7% payment processing fee and it is
capped at N1,000.00 per transaction by a customer when we process a
We charge users a minimum of N50.00 and a maximum of N500 only
when funding their e-Wallet using their Nigerian-issued debit/credit
cards. Please refer to Jiggle website for details. We may
need to change our fees from time to time, and we’ll let you know in"
advance when we do.
You agree to pay the applicable fees listed on our Fee Schedule or the
fees as described in your Dashboard (Fees) for use of the Payment
Services. All Fees are charged at the time we process a transaction and
are deducted first from the transferred or collected funds and thereafter
from the Balance in your Jiggle Account. You also grant us Recovery
Authorizations, which we may utilize to recover fees you owe us. Subject
to the General Terms and these Payment Terms, we reserve the right to
change the Fees upon reasonable advance notice. All Balances and all
Fees, charges, and payments collected or paid through the Payment
Services are denominated in Nigerian Naira.
When we learn about processing errors we’ll try and fix them. If you
receive less funds than you’re supposed to, we’ll credit you. Likewise, if
you receive more funds than you’re supposed to, we’ll recover the
difference. If you incorrectly process a payment, you need to let us know
within 30 days.
We will attempt to fix processing errors we discover. If an error results in
your receipt of fewer funds than you are entitled, we will credit your
Jiggle Account for the difference. You grant us Recovery Authorizations
concerning processing errors. If an error results in your receipt of more
funds than you are entitled, Jiggle may recover the extra funds from you.
We will only correct transactions that you process incorrectly if you notify
us of such an error. Your failure to notify us of a processing error within
thirty (30) days of when it first appears on your payment history will be
deemed a waiver of any right to amounts owed to you.
Jiggle Account Registration for Payment Services
You’ll need to open a Jiggle Account to access your funds, using your
real name or your business’ real name. You also need to be a Nigerian
legal resident or citizen, or a legitimate and authorized business entity.
You must open a Jiggle Account to access any Proceeds. You confirm
that you are either a legal resident of Nigeria, a Nigerian citizen, or a
business entity authorized to conduct business by the state(s) in which
you operate and that you are an authorized signatory for the business
you represent. You must use your name or your business’ true and
accurate name when opening a Jiggle Account. This name will appear
on the transaction records of your customers for all payments you accept
Underwriting and Identity Verification
We review your signup information to verify that you are you. Sometimes
we need more information, and you authorize us to get that information
from you or third parties.
Jiggle will review the information you submit while signing up for the
Payment Services. You authorize Jiggle to request identity verifying
information about you, including a consumer report that contains your
name and address. Jiggle may periodically obtain additional reports to
determine whether you continue to meet the requirements for a Jiggle
Account. You permit Jiggle to share information about you and your
application (including whether you are approved or declined), and your
Jiggle Account with your bank or other financial institution, or as
otherwise specified in the Privacy Notice.
Requests for Additional Information and Inspection
We may ask you for more information about you or your business. If you
refuse, we might need to shut down your Jiggle Account.
Use of Your Jiggle Account for Payment Services
Access to Proceeds
You’ll need to provide your bank account so we know where to send
We will settle Proceeds to your verified bank account subject to the
payout schedule (daily, weekly or monthly).
Unless you’ve chosen a custom payout method, we initiate payout of
your funds the next day.
Jiggle will automatically initiate a payout of Proceeds to your valid, linked
Nigerian bank account at the beginning of a new business day. You can
see the payout schedule for your Proceeds on the Jiggle Merchant App
or Web Dashboard.
You have an option of requesting payout on your jiggle account anytime
during the day. You can do that on the Web Dashboard which will incur a
fee of N100 only.
You may not have access to your funds if your Jiggle Account is being
investigated, you’re involved in a dispute, or for legal reasons.
We may defer payout or restrict access to your Proceeds if we need to
conduct an investigation or resolve any pending dispute related to your
use of the Services. We also may defer payout or restrict access to your
Proceeds as necessary to comply with applicable law or court order, or if
requested by any governmental entity.
Your Jiggle account logs your transactions processed with Jiggle. You
are responsible for your own record-keeping, and if you think there’s an
error or unauthorized activity, you should let us know immediately.
When a payment is made to your Jiggle Account, we will update your
Jiggle Account activity on the website and provide you a transaction
confirmation. The confirmation will serve as your receipt. Summaries of
your Jiggle Account activity, including monthly statements, are available
on our website for up to one year of account activity. Except as required
by law, you are solely responsible for:
(a) compiling and retaining permanent records of all transactions and other data associated with your Jiggle Account and your use of the Payment Services, and
reconciling all transactional information that is associated with your
Jiggle Account. If you believe that there is an error or unauthorized
transaction activity is associated with your Jiggle Account, you must
contact us immediately.
We safeguard merchant funds, including yours, in pooled bank accounts
on your and other merchants’ behalf. You do not earn interest on funds
we hold for you.
While you have funds in your Jiggle Account (your Balance), your
Balance will be commingled and held with other participants’ funds in
one or more pooled accounts at one or more banks by us on your behalf
and for the benefit of you and others holding balances (each, a Pooled
Account). We have sole discretion over the establishment and
maintenance of any pooled account.
Compliance with Network Rules and Laws
Don’t resell or repurpose our services, or use us to process cash advances.
You will not act as a payment facilitator or otherwise resell the Payment
Services to any third party. You will not use the Payment Services to
handle, process or transmit funds for any third party. You also may not
use the Payment Services to process cash advances.
Unauthorized or Illegal Use
Don’t try to process illegal or unauthorized transactions. We might
decline a transaction if we think it violates our terms or may harm you,
your customers, or us. You agree we can share your information with
law enforcement to protect ourselves or our partners.
You agree to follow merchant rules published by banks, payment
gateway providers and the credit/debit card brands.
By using the Payment Services, you agree to comply with all applicable
bylaws, rules, and regulations set forth by the Networks (Network Rules).
The Networks amend their rules and regulations from time to time. Jiggle
may be required to change these terms in connection with amendments
to the Network Rules.
Significant portions of the Network Rules are
available to the public at Paystack,
visa , mastercard , and
verve and your bank's website. In the event of
inconsistency between a Network Rule and these Payment Terms, and
except as otherwise agreed between Jiggle and the Network, the Network Rule shall apply. You also agree to be bound by any applicable
Your taxes are your responsibility. But if we notice that you process
payments above IRS reporting limits, we’re required by law to report that
information about you to the IRS.
You are responsible for determining any and all taxes assessed,
incurred, or required to be collected, paid, or withheld for any reason for
your use of the Payment Services (Taxes). You also are solely
responsible for collecting, withholding, reporting, and remitting correct
Taxes to the appropriate tax authority. We are not obligated to, nor will
we determine whether Taxes apply, or calculate, collect, report, or remit
any Taxes to any tax authority arising from any transaction. Jiggle
specifically disclaims any liability for Taxes. If in a given calendar year
more than the applicable reporting threshold according to
the Internal Revenue Service (IRS) and/or state and local governments
in gross amount of payments and/or
more than the applicable number
of payments threshold according to the IRS and/or state and local
governments, Jiggle will be required by law to report information about
you and your use of the Payment Services to the IRS. For purposes of
determining whether you have met the IRS and/or state and local
government reporting threshold, the gross amount does not include any
adjustments for credits, cash equivalents, discount amounts, fees,
refunded amounts or any other amounts. Whether you reach the
applicable gross amount in payments or more than the applicable
number of payments, this will be determined by looking at the taxpayer
identification number (TIN) associated with your Jiggle Account.
Customer service for your business is your responsibility. We provide
customer service to you for the payment services you use.
You are solely responsible for all customer service policies and issues
relating to your goods or services, including pricing, order fulfillment,
cancellations or no shows by you or a customer, returns, refunds and
adjustments, rebates, functionality and warranty, technical support, and
feedback concerning experiences with your personnel, policies or
processes. In performing customer service, you will always present
yourself as a separate entity from us. As between you and us, we are
solely responsible for customer service issues relating to any Jiggle
Account, payment, Card processing, debiting or crediting.
Show your customers your return or cancellation policy when they make
their purchase. When you give a refund, it has to include taxes too.
If you do something using our payment services that leads to us, or our
processors, getting sued, fined, or investigated, you agree to cover us.
In addition to Section 15 of the General Terms, you will indemnify,
defend, and hold us and our processors (and our respective employees,
directors, agents, affiliates and representatives) harmless from and
against any and all claims, costs, losses, damages, judgments, Tax
assessments, penalties, interest, and expenses (including reasonable
attorneys’ fees) arising out of any claim, action, audit, investigation,
inquiry, or other proceeding instituted by a person or entity that arises
out of or relates to any transaction submitted by you through the
Payment Services (including the accuracy of any content or product,
service, or transaction information that you provide or any claim or
dispute arising out of products or services offered or sold by you).
Additional Representations, Warranties, and Covenants
You agree that all transactions you process through Jiggle are real sales
and don’t break any laws. If your customer has a dispute with the sale,
you will work directly with the customer to resolve the dispute.
Termination of Payment Services
Termination of Payment Services
We can terminate or refuse your access to the service at any time, for any reason.
Jiggle may Terminate your use of the Payment Services at any time for
any reason. Any termination of these terms does not relieve you of
obligations to pay Fees or costs accrued prior to the termination and any
other amounts owed to us as provided in these Payment Terms or the
Terms of Service. If your access to Payment Services has been
terminated, you may still be permitted to use Jiggle's products, subject to
Payment Services Upon Closure of Your Jiggle Account
Unless there’s an ongoing investigation, if your Jiggle account is closed,
we’ll cancel pending transactions and pay out any funds you have left in
your account as normal.
Closure of your Jiggle Account will cancel any pending transactions. Any
funds that we are holding in custody for you at the time of closure, less
any applicable Fees, will be paid out according to your payout schedule,
subject to the other conditions in these Payment Terms. If an
investigation is pending at the time you close your Jiggle Account, we
may hold your funds as described herein. If you are later determined to
be entitled to some or all of the funds, we will release those funds to you.