Terms of Payment

By using Jiggle Global Services Limited(Jiggle) payment processing services (Payment Services), you agree to be bound by the General Terms of Service (General Terms), these additional terms and conditions (Payment Terms) and all other terms, policies and guidelines applicable to the Services (as defined in the General Terms) used. If you are using the Payment Services on behalf of a business, that business accepts these terms and you represent to us that you have authority to bind that business or entity to these terms. Defined terms will have the same meaning as those found in the General Terms, unless otherwise re-defined herein.

Payment Services

Our Role

Our service lets you receive payments from your customers.

Jiggle is a payment option that allows you to receive payment from customers for goods and services. We are not a bank and do not offer banking services. Our Payment Services allow you to accept payments through our mobile app.

Your Authorization for Settlement of Proceeds and for Jiggle to Recover Funds

You authorize us to act as your agent for payment processing, which includes receiving, holding and disbursing funds for you. You also authorize us to recover funds from you when needed.

In connection with the Payment Services, you authorize us to act as your agent for the purposes of receiving, holding and disbursing funds on your behalf. Your authorization permits us to generate a paper draft or an electronic funds transfer to settle the proceeds of each electronic transaction or QR payment. Your authorizations will remain in full force and effect until the later of closure or termination of your Jiggle Account, or the disbursement of all funds held on your behalf. Our receipt of transaction funds satisfies your customer’s obligations to make payment to you. We will remit to you funds actually received by us on your behalf, less amounts owed to us.

Unsupported Industries

We can’t process payments for certain types of businesses or business activity, because of limitations from government regulations, payment gateway, card brands, our bank partners or the law. A few types we won’t support for other business reasons.

You may not use the Payment Services for the following businesses or business activities:

  1. any illegal activity or goods

  2. paraphernalia that may be used for illegal activity

  3. unauthorized multi-level marketing businesses,

  4. sales of

    • firearms, firearm parts or hardware, and ammunition; or

    • weapons and other devices designed to cause physical injury

  5. internet/mail order/telephone order of age restricted products (e.g., tobacco),

  6. occult materials,

  7. hate or harmful products and every other business practice considered illegal by law.

Our Fees

Merchants

We charge Merchants only 0.7% payment processing fee and it is capped at N1,000.00 per transaction by a customer when we process a payment.

Users

We charge users a minimum of N50.00 and a maximum of N500 only when funding their e-Wallet using their Nigerian-issued debit/credit cards. Please refer to Jiggle website for details. We may need to change our fees from time to time, and we’ll let you know in" advance when we do.

You agree to pay the applicable fees listed on our Fee Schedule or the fees as described in your Dashboard (Fees) for use of the Payment Services. All Fees are charged at the time we process a transaction and are deducted first from the transferred or collected funds and thereafter from the Balance in your Jiggle Account. You also grant us Recovery Authorizations, which we may utilize to recover fees you owe us. Subject to the General Terms and these Payment Terms, we reserve the right to change the Fees upon reasonable advance notice. All Balances and all Fees, charges, and payments collected or paid through the Payment Services are denominated in Nigerian Naira.

Processing Errors

When we learn about processing errors we’ll try and fix them. If you receive less funds than you’re supposed to, we’ll credit you. Likewise, if you receive more funds than you’re supposed to, we’ll recover the difference. If you incorrectly process a payment, you need to let us know within 30 days.

We will attempt to fix processing errors we discover. If an error results in your receipt of fewer funds than you are entitled, we will credit your Jiggle Account for the difference. You grant us Recovery Authorizations concerning processing errors. If an error results in your receipt of more funds than you are entitled, Jiggle may recover the extra funds from you. We will only correct transactions that you process incorrectly if you notify us of such an error. Your failure to notify us of a processing error within thirty (30) days of when it first appears on your payment history will be deemed a waiver of any right to amounts owed to you.

Jiggle Account Registration for Payment Services

You’ll need to open a Jiggle Account to access your funds, using your real name or your business’ real name. You also need to be a Nigerian legal resident or citizen, or a legitimate and authorized business entity.

You must open a Jiggle Account to access any Proceeds. You confirm that you are either a legal resident of Nigeria, a Nigerian citizen, or a business entity authorized to conduct business by the state(s) in which you operate and that you are an authorized signatory for the business you represent. You must use your name or your business’ true and accurate name when opening a Jiggle Account. This name will appear on the transaction records of your customers for all payments you accept using Jiggle.

Underwriting and Identity Verification

We review your signup information to verify that you are you. Sometimes we need more information, and you authorize us to get that information from you or third parties.

Jiggle will review the information you submit while signing up for the Payment Services. You authorize Jiggle to request identity verifying information about you, including a consumer report that contains your name and address. Jiggle may periodically obtain additional reports to determine whether you continue to meet the requirements for a Jiggle Account. You permit Jiggle to share information about you and your application (including whether you are approved or declined), and your Jiggle Account with your bank or other financial institution, or as otherwise specified in the Privacy Notice.

Requests for Additional Information and Inspection

We may ask you for more information about you or your business. If you refuse, we might need to shut down your Jiggle Account.

Use of Your Jiggle Account for Payment Services

Access to Proceeds

You’ll need to provide your bank account so we know where to send your funds.

We will settle Proceeds to your verified bank account subject to the payout schedule (daily, weekly or monthly).

Payout Schedule

Unless you’ve chosen a custom payout method, we initiate payout of your funds the next day.

Jiggle will automatically initiate a payout of Proceeds to your valid, linked Nigerian bank account at the beginning of a new business day. You can see the payout schedule for your Proceeds on the Jiggle Merchant App or Web Dashboard. You have an option of requesting payout on your jiggle account anytime during the day. You can do that on the Web Dashboard which will incur a fee of N100 only.

Availability of Proceeds

You may not have access to your funds if your Jiggle Account is being investigated, you’re involved in a dispute, or for legal reasons.

We may defer payout or restrict access to your Proceeds if we need to conduct an investigation or resolve any pending dispute related to your use of the Services. We also may defer payout or restrict access to your Proceeds as necessary to comply with applicable law or court order, or if requested by any governmental entity.

Jiggle Account History

Your Jiggle account logs your transactions processed with Jiggle. You are responsible for your own record-keeping, and if you think there’s an error or unauthorized activity, you should let us know immediately.

When a payment is made to your Jiggle Account, we will update your Jiggle Account activity on the website and provide you a transaction confirmation. The confirmation will serve as your receipt. Summaries of your Jiggle Account activity, including monthly statements, are available on our website for up to one year of account activity. Except as required by law, you are solely responsible for:

  • (a) compiling and retaining permanent records of all transactions and other data associated with your Jiggle Account and your use of the Payment Services, and

  • (b) reconciling all transactional information that is associated with your Jiggle Account. If you believe that there is an error or unauthorized transaction activity is associated with your Jiggle Account, you must contact us immediately.

Jiggle Account Balances

We safeguard merchant funds, including yours, in pooled bank accounts on your and other merchants’ behalf. You do not earn interest on funds we hold for you.

While you have funds in your Jiggle Account (your Balance), your Balance will be commingled and held with other participants’ funds in one or more pooled accounts at one or more banks by us on your behalf and for the benefit of you and others holding balances (each, a Pooled Account). We have sole discretion over the establishment and maintenance of any pooled account.

Compliance with Network Rules and Laws

Restricted Use

Don’t resell or repurpose our services, or use us to process cash advances.

You will not act as a payment facilitator or otherwise resell the Payment Services to any third party. You will not use the Payment Services to handle, process or transmit funds for any third party. You also may not use the Payment Services to process cash advances.

Unauthorized or Illegal Use

Don’t try to process illegal or unauthorized transactions. We might decline a transaction if we think it violates our terms or may harm you, your customers, or us. You agree we can share your information with law enforcement to protect ourselves or our partners.

Applicable Network Rules

You agree to follow merchant rules published by banks, payment gateway providers and the credit/debit card brands.

By using the Payment Services, you agree to comply with all applicable bylaws, rules, and regulations set forth by the Networks (Network Rules). The Networks amend their rules and regulations from time to time. Jiggle may be required to change these terms in connection with amendments to the Network Rules.

Significant portions of the Network Rules are available to the public at Paystack, visa , mastercard , and verve and your bank's website. In the event of inconsistency between a Network Rule and these Payment Terms, and except as otherwise agreed between Jiggle and the Network, the Network Rule shall apply. You also agree to be bound by any applicable NACHA Rules.

Taxes

Your taxes are your responsibility. But if we notice that you process payments above IRS reporting limits, we’re required by law to report that information about you to the IRS.

You are responsible for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason for your use of the Payment Services (Taxes). You also are solely responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. We are not obligated to, nor will we determine whether Taxes apply, or calculate, collect, report, or remit any Taxes to any tax authority arising from any transaction. Jiggle specifically disclaims any liability for Taxes. If in a given calendar year you process:

  • more than the applicable reporting threshold according to the Internal Revenue Service (IRS) and/or state and local governments in gross amount of payments and/or

  • more than the applicable number of payments threshold according to the IRS and/or state and local governments, Jiggle will be required by law to report information about you and your use of the Payment Services to the IRS. For purposes of determining whether you have met the IRS and/or state and local government reporting threshold, the gross amount does not include any adjustments for credits, cash equivalents, discount amounts, fees, refunded amounts or any other amounts. Whether you reach the applicable gross amount in payments or more than the applicable number of payments, this will be determined by looking at the taxpayer identification number (TIN) associated with your Jiggle Account.

Customer Service

Customer service for your business is your responsibility. We provide customer service to you for the payment services you use.

You are solely responsible for all customer service policies and issues relating to your goods or services, including pricing, order fulfillment, cancellations or no shows by you or a customer, returns, refunds and adjustments, rebates, functionality and warranty, technical support, and feedback concerning experiences with your personnel, policies or processes. In performing customer service, you will always present yourself as a separate entity from us. As between you and us, we are solely responsible for customer service issues relating to any Jiggle Account, payment, Card processing, debiting or crediting.

Refunds and Returns

Show your customers your return or cancellation policy when they make their purchase. When you give a refund, it has to include taxes too.

Additional Indemnity

If you do something using our payment services that leads to us, or our processors, getting sued, fined, or investigated, you agree to cover us.

In addition to Section 15 of the General Terms, you will indemnify, defend, and hold us and our processors (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, Tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to any transaction submitted by you through the Payment Services (including the accuracy of any content or product, service, or transaction information that you provide or any claim or dispute arising out of products or services offered or sold by you).

Additional Representations, Warranties, and Covenants

You agree that all transactions you process through Jiggle are real sales and don’t break any laws. If your customer has a dispute with the sale, you will work directly with the customer to resolve the dispute.

Termination of Payment Services

Termination of Payment Services

We can terminate or refuse your access to the service at any time, for any reason.

Jiggle may Terminate your use of the Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination and any other amounts owed to us as provided in these Payment Terms or the Terms of Service. If your access to Payment Services has been terminated, you may still be permitted to use Jiggle's products, subject to our discretion.

Payment Services Upon Closure of Your Jiggle Account

Unless there’s an ongoing investigation, if your Jiggle account is closed, we’ll cancel pending transactions and pay out any funds you have left in your account as normal.

Closure of your Jiggle Account will cancel any pending transactions. Any funds that we are holding in custody for you at the time of closure, less any applicable Fees, will be paid out according to your payout schedule, subject to the other conditions in these Payment Terms. If an investigation is pending at the time you close your Jiggle Account, we may hold your funds as described herein. If you are later determined to be entitled to some or all of the funds, we will release those funds to you.